In case of an emergency we offer the following advice:

• Turn the gas supply off immediately at the meter.
• Extinguish all sources of ignition.
• Do not smoke.
• Do not operate electrical light or power switches.
• If necessary, ventilate the building by opening windows and doors.
• Ensure access to the premises can be made.

REPORT GAS ESCAPES TO TRANSCO ON: 0800 111 999

A stopcock is a valve and everyone in your household should know where your main stopcock is located. It is the valve on the main feed to your home and in an emergency everyone needs to know how to turn it off. It is often under the kitchen sink, while the stopcock for the storage tank, which feeds water into your cistern and bath will probably be in the bathroom, airing cupboard or in a bedroom.

If you are unsure of the whereabouts of any of the valves or stopcocks mentioned above, ask your plumber next time he visits. You may need to fit additional isolation valves on your water/heating system - which would assist in emergency situations and can help to prevent unnecessary damage to your home in case of a plumbing emergency.

Thames Water: 0845 9200 800